Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn, unused, and in original condition
  • In the original packaging
  • With all tags attached

To start a return, please contact us at [your email] with your order number and reason for return. Once your return is approved, we will send you instructions on how to send the item back.

Non-returnable items

We do not accept returns for:

  • Items that have been worn, washed, or damaged after delivery
  • Final sale items
  • Gift cards
  • Personalized or custom-made items
Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be issued to your original payment method within 5–10 business days.

Shipping costs

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return the original item and place a new order.

If you have any questions, please contact us at fritznerchacha@yahoo.com